Ask for context
The product, how urgent it is and how to reach the person.
Support tickets
Know what happened to each request
Collect support requests on a form that asks for the product, the urgency and how to reach the person, and keep a record of what happened to each one.
- Asks how urgent it is
- Every delivery on a timeline
Subject
Can’t export last month’s responses
Priority
Tell the team if it is urgentSlack · #support-alertsWill run
Reply to the senderEmail · to the respondentWill run
Daakiya
How it works.
Send it on
To your support inbox, a sheet or a Slack channel.
Check it arrived
Each request has a timeline that shows every delivery.
Start from a template
See the support ticket forms templateSupport ticket forms, ready to switch on
The form, the flow and the destinations are already made. Change what you need, then publish.
More use cases
Other things people use it for.
Lead captureCollect leads on a form, and let your sales team hear about each one in Slack while it is fresh. Each lead is also added to a Google Sheet.OnboardingCollect what you need from new customers, employees or partners with the same form every time, and send them a welcome email when they submit it.Event registrationCollect attendee details on one form. Each registration lands in a Google Sheet, and each attendee gets a confirmation email.Internal opsGive your team one form for equipment, access and approvals, and send each request to whoever handles it.
Try it on one form.
The free plan doesn’t need a card and never expires.