The short version
You can cancel a paid plan whenever you like, in the dashboard. It keeps working until the end of the month you have paid for, and we charge you nothing after that. We don’t refund a month that has been paid for, including the part you didn’t use, except in the cases listed on this page. A charge we made by mistake is always refunded.
What this covers
This policy is about paid plans. A paid plan is paid for by the month, in US dollars, through Razorpay, and renews every month on the day you subscribed until you cancel. The terms of service say the same, and they govern the service.
The Free plan costs nothing, and so does Starter for a startup on our program, so nothing is charged on them and there is nothing to cancel or refund.
Cancelling a plan
An administrator of the organization cancels the plan in the dashboard: Organization settings, then Plan and billing, then Cancel plan. You are asked to confirm, and that is all. You don’t have to write to us, and you don’t have to give a reason.
- Until the paid month ends. The plan works as it did, with everything it includes.
- After it. The organization moves to Free, Free’s limits apply, and we charge nothing more.
- While the cancellation is waiting. You can’t change the plan or subscribe again until the paid month has ended. After that you can subscribe again at any time.
- Your account stays. Cancelling a plan doesn’t delete the organization or your account. Deleting them is a separate step in the dashboard, so cancel the plan first if you want nothing more charged. Deleting doesn’t refund what you have already paid (see the terms of service).
Changing your plan
You can move between paid plans in the dashboard whenever you like.
- To a dearer plan takes effect at once.
- To a cheaper plan takes effect at the end of the month you have paid for. You keep the plan you paid for until then, and nothing is refunded for the difference.
- Back to Free is a cancellation, as above.
When we refund
Fees are not refundable, including for the part of a month you didn’t use. Cancelling, moving to a cheaper plan, closing your account or not using Daakiya doesn’t change that. We refund in these cases:
- A charge we made by mistake. The same month charged twice, a payment taken after your cancellation took effect, or an amount that isn’t the price you subscribed at. We refund it in full.
- A feature taken away from your plan. If we take away something that your paid plan lists and that you use, we email you at least 14 days before. If you then cancel, we refund the unused part of the month you paid for.
- Where the law says we must. If the law where you live gives you a right to a refund, this policy doesn’t take it away.
- Where we agree in writing. We may refund in a case that isn’t listed here. It is a promise only once we have told you so in writing.
A credit under the service level agreement is different. It comes off your next invoice, and it is not paid out as a refund.
How to ask for a refund
Write to hello@daakiya.app from the email address of your account. Tell us the organization, the date and the amount of the payment (each payment has an invoice under Plan and billing), and why you are asking. If a payment looks wrong, write as soon as you see it, so it is easier to find and put right.
We reply by email, and say what we decided and why. If you disagree, write back to us. A dispute that we can’t settle is dealt with as the terms of service say.
How a refund is paid
We send the refund to the card the payment was made with, through Razorpay, in the currency it was charged in. It usually shows on your statement within 5 to 10 working days. That time is your bank’s, and neither we nor Razorpay can make it shorter. If your bank changes the currency, the amount it shows is worked out at its own rate.
Changes to this policy
We may change this policy. We email you at least 14 days before a change that makes it worse for you takes effect, as the terms do, and the date at the top of this page changes.