Terms of service

The short version

These terms are the agreement between you and us for using Daakiya. The list below is only a guide. Where it and the sections after it differ, the sections are what count.

You own your forms and what people send through them. We handle it to run Daakiya for you, and for nothing else.
Use Daakiya lawfully. Don’t send spam, don’t collect what you shouldn’t, and don’t get around the limits.
Paid plans are billed every month through Razorpay until you cancel. The price you subscribed at stays the same while the subscription is active. Our refund and cancellation policy says how to cancel and when we refund.
The startup program gives you Starter for free, 3 months at a time, while our badge is on your site. It carries on by itself from one term to the next until we email you that it is ending.
We run Daakiya as best we can, but we can’t promise it will never fail, and what we can owe you is limited, as set out below.
These terms are under the law of India, and a dispute that we can’t settle goes to the courts at Kanpur.

Who we are and what these terms cover

Daakiya is built and run by Puzzlers Labs Private Limited (“we”, “us”, “our”), a private limited company with the CIN U58201UP2023PTC179875.

“Daakiya” and “the service” mean our website at daakiya.app, the dashboard at console.daakiya.app, the API your forms send responses to, the pages we host for your forms and everything else we offer under the Daakiya name. “You” means the person who uses the service, and the organization they use it for.

By creating an account, by using the dashboard or the API, or by sending responses to a form you own through Daakiya, you agree to these terms. Our privacy policy applies together with them. If you don’t agree, don’t use Daakiya.

If you use Daakiya for an organization, you confirm that you have the authority to accept these terms for it.

These terms are not for the people who fill in a form that someone else made with Daakiya. Whoever made the form is responsible for it, and for what it asks.

Your account

You must be at least 18, or of the age of majority where you live if that is higher, and able to make a binding contract.
Give us accurate details and keep them up to date. Verify your email address: until you do, the service limits what an account can do (for example, one form, no connections and no paid plan), and the dashboard says so.
Keep your password and your two-step codes to yourself. You are responsible for everything done under your account, including by people you gave access to. Tell us at once if you think someone else has got in.
One account is for one person. Don’t share a login. Add people to your organization instead.
We may ask you to prove who you are before we act on a request about an account.

Organizations and teams

Your forms, responses and connections live in an organization. Its admin is the person who made it, or the person it was handed to. The admin decides who joins, what each person can do, which plan the organization is on, and whether it is kept or deleted.

The admin is responsible for the people they add and for what those people do in the organization. We act on the admin’s instructions about what is in it, once we have checked that the instructions come from the admin.

If you are a member and not the admin, the organization and not you is our customer for what is in it. The admin can see and change what your role lets them see and change.

Using Daakiya

You may use Daakiya to collect and deliver responses from your own forms, lawfully. You must not:

break the law, in India or where your respondents are, or help anyone else to
collect what you have no right to collect, or trick people into giving it, including with a form that pretends to be another person or company
use a form to collect payment card numbers or card security codes (use a payment provider for payments), or sensitive personal data such as health records, biometric data or government identity numbers, unless we have agreed in writing that Daakiya may be used for it
send spam, or use Daakiya to send messages to people who didn’t ask for them
send us anything unlawful, abusive or harmful, including malware, content that infringes someone’s rights, or content that harasses or threatens people or exploits children
get around the limits of your plan, the protections on a form or our rate limits, or use so much of the service that it is worse for others. Flooding a form’s endpoint with requests is the clearest example
test the security of Daakiya, scan it or probe it without our written permission. If you find a weakness, email us and give us a fair time to fix it before you tell anyone else
copy, reverse engineer, decompile or resell Daakiya, except where the law lets you do so despite this term
use Daakiya in a way that breaks the terms of a service you connect it to

We may remove content, switch off a form or suspend an account that breaks this section. When we can, we tell you why. See “Suspending and closing”.

Your content and your respondents’ data

“Your content” means your forms, flows, pages and settings, and the responses people send through your forms. It is yours. These terms give us no ownership of it.

You give us a worldwide, royalty-free licence to host, store, copy, process, send and show your content for as long as you use Daakiya, and for as long as we hold it afterwards under the privacy policy. We may use it only to run Daakiya for you, to keep it secure, to support you and to meet the law. We don’t use responses for our own purposes.

You are responsible for your content: for having every right and permission to collect it and send it on, for telling the people who fill in your forms what you do with their answers (that is your own privacy notice), and for asking for their consent where the law requires it. For the personal data in responses, you decide why and how it is used, and we process it for you.

If a law such as the EU or UK GDPR requires a data processing agreement between us, email us and we will give you one.

Keep your own copy of anything that matters. You can export responses as a CSV file in the dashboard whenever you like. Daakiya is not a backup service.

What you delete leaves your dashboard and the API at once and can’t be restored. We keep a deleted response or organization for 3 months, closed to everyone, and then erase it. We give a copy to someone only on a request where we have checked who is asking and why.

If a court, an authority or someone with a lawful claim tells us that your content is unlawful, we may remove it or switch it off.

Plans and payment

The plans, what each one includes and what it costs are on the pricing page. Free is free for as long as you stay within its limits. Paid plans are paid for by the month, in US dollars.

Payment. Razorpay takes the payments. You type your card details into a form in the dashboard, and your browser sends them straight to Razorpay and not through our servers. We never keep a card number.
Renewal. A paid plan renews every month, on the day you subscribed, and we charge you each time, until you cancel. You can cancel or change your plan in the dashboard whenever you like.
Changing plans. A move to a dearer plan takes effect at once. A cancellation, or a move to a cheaper plan, takes effect at the end of the month you have paid for, and you keep what you paid for until then.
Price. Your price stays the same for as long as your subscription is active. If we raise a plan’s price, the new price applies to people who subscribe after the change, and to you if you cancel and subscribe again.
Taxes. The prices on the pricing page don’t include taxes. Where the law makes us charge GST, VAT or a similar tax, we add it and you pay it.
Refunds. Fees are not refundable, including for the part of a month you didn’t use, except in the cases our refund and cancellation policy lists, where the law says they must be, or where we tell you in writing that we will refund them.
Failed payments. If a payment fails, we tell you and try again. If we still can’t collect it, we may move the organization to Free until it is paid, and Free’s limits apply from then.
Limits. Each plan has limits, such as the responses a month, the forms and the seats, which are on the pricing page. When you reach a limit we may stop accepting more until the month turns over or you move to a plan that fits.
Service levels. Every plan, Free included, has the uptime commitment in our service level agreement. A credit under it goes to an organization that pays a fee.

The startup program

The startup program gives an early-stage startup the Starter plan at no charge, for as long as it shows the Daakiya badge on its public website. This section says how it works. It applies together with the rest of these terms, and for the program, where it and another section differ, this section wins.

What you get

Starter, as the pricing page describes it, for your organization, at no charge. We don’t ask for a payment card, and we don’t charge you for the program.

Who can join

You run an early-stage startup, and you have an organization on Daakiya.
You control a public website or page, which we can open without signing in, where you can put the badge.
The account has a verified email address.
It is one organization for each startup, and one place in the program for each organization.

We decide whether a business counts as an early-stage startup, and whether to accept it. We may ask you for what we need to decide, such as what you build, your site and who runs it, and we may say no.

How you join

Put the badge on your site, as the next section says. You choose a theme and copy its snippet on the startups page.
Email hello@daakiya.app from the address on your Daakiya account. Give the name of your organization and the address of the page that shows the badge.
We look at the page. If it meets these terms and we accept you, we switch Starter on and email you to say so. We aim to do that within 24 hours, but the program starts only when we confirm it.

How long a term lasts

The program runs in terms of 3 months. The first term starts on the day we switch Starter on, and each term ends 3 months after it began. Starter is free during a term. When a term ends, the next one starts by itself, so the program carries on until we end it.

Checking, and carrying on

We check that you still qualify at least once in every term, before it ends, and we may check as often as we like, which can be almost every day. We don’t say when or how often. We check that the badge is on the page you told us about, or on another page you have since told us about, that it meets the requirements below, that your organization has kept to these terms, and that you still look like an early-stage startup.

If we are happy, the program carries on into the next term of 3 months by itself. You don’t need to ask, and we don’t email you to say so. You only need to keep the badge in place.

Ending it is up to us. We decide, at our sole discretion, whether the program carries on, and we may decide to end it even when the badge is on your site and you meet every requirement. We don’t have to give a reason. Nothing in these terms, and nothing we have said or done before, gives you a right to another term.

We email the owner of the account only when the program is not carrying on, on or before the last day of the term, and the program then ends on that last day. If we have sent no such email by the end of that day, the next term starts. The one email we always send is the first, which says that Starter is switched on.

If the badge comes down

The badge has to stay in place for the whole term, and not only on the day we look. If it is removed, hidden, or changed so that it no longer meets the requirements, we may end the program at once, and the Free plan applies from then. We normally email you first and give you 7 days to put it right, but we don’t have to.

When the program ends

When we end the program, at the end of a term or earlier, your organization moves to the Free plan and Free’s limits apply. What Free doesn’t include may stop working or be turned off, so export what you need before then. We never charge you for Starter or anything else unless you choose a paid plan and give Razorpay your payment details. You can stay on Starter at any time by subscribing to it at the price on the pricing page.

The other rules of the program

The program is not a promise of service for any length of time. It is a series of terms, each of which carries on only until we end the program. Starter is free, so we owe you no refund, credit or compensation when it ends.
You can leave whenever you like, by taking the badge down and telling us, or by choosing a paid plan.
A place in the program can’t be sold or passed on, can’t be combined with another offer, and has no cash value.
We may change the program or end it for everyone. A term that has begun then runs to its end, unless you have broken these terms.
If you gave us wrong information, or opened several organizations to get more than one place, we may end your place at once.
We check with the details you gave us and with what we can see on the public web. By joining you let us open the page. We keep your site’s address and the dates of our checks, as the privacy policy says.

The badge and our brand

The badge is the “Forms managed on Daakiya” image, in the themes and shapes on our startups page, with the snippet that places it. Daakiya, the stamp and the badge are our trademarks and our property.

We give you a free, non-exclusive, non-transferable licence to show the badge on your public website as these terms say. We may withdraw it if the badge is used in a way that breaks these terms or harms our name. You may host the file yourself if you keep it unchanged.

What the badge has to be

Unchanged. It is one of the badges we provide, in any theme and either shape. You may scale it and keep its proportions, but not draw it smaller than 32 pixels high. Don’t recolour, redraw, crop, stretch, rotate or animate it, don’t add effects to it, and don’t put anything over it.
Linked. The badge links to https://daakiya.app/. It is an ordinary link that browsers and search engines follow: no rel="nofollow", sponsored or ugc, no redirect through another address, and no script that changes where it goes. The snippet we give you is exactly that.
Visible. It is in the footer of your website, or, if you have no footer, somewhere on your home page that is as easy to find. Every visitor sees it. It isn’t hidden, collapsed, behind a sign-in, or drawn in a colour or size that makes it hard to see.
Open to us. It is on a public page that we can open without signing in, and that your site doesn’t block our checks from.
In good company. It is not on a site or page with content that is unlawful, hateful or deceptive, or that in our reasonable view would harm our name. It doesn’t say, or suggest, that we sponsor, endorse or partner with you, beyond saying that your forms are managed on Daakiya.

No other use

You may not use our name, the stamp or any other logo of ours, or the badge, in any other way without our written permission, except to say truthfully that you use Daakiya.

After the program

If the program ends for you, you may keep showing the badge. That is your choice. It no longer earns you anything: Starter is not free for you then. The licence goes on for as long as the badge meets the requirements above. If we ask you to fix or remove a badge that doesn’t meet them, do it within 7 days.

Connected services

Daakiya sends responses to services run by other people, such as Slack, Google Sheets, Microsoft Teams, n8n, email providers and any webhook address you give us. You choose what to connect and what to send, and you tell us to send it.

Their terms and privacy policies apply to what they receive. You are responsible for having the right to connect them and to send what you send.
We don’t control them. We are not responsible for what they do with what you send, or for their outages, changes or limits. Deleting something from Daakiya doesn’t delete the copy you already sent on.
We try to deliver each response, and we try again when a delivery fails, but we can’t promise that every delivery succeeds or arrives on time. The timeline of each response shows what happened to it.
The sign-in or key you give us for a connection is stored only so that we can send to that place. You can disconnect it whenever you like, and we wipe what we stored.
A connector that the site calls “soon” isn’t part of the service yet, and we don’t promise a date.

The service, and changes to it

We work to keep Daakiya running and to fix problems quickly. It can still be unavailable, slow or wrong, because of a fault of ours or of another provider, maintenance, an attack or something we don’t control. Apart from the uptime commitment in the service level agreement, we don’t promise that it will run without a break or without an error.

Every plan, Free included, has the uptime commitment in our service level agreement. Support is what a plan lists.

We may add, change or remove features, and change the limits of the Free plan, as Daakiya develops. If a change takes away something that your paid plan lists and that you use, we email you at least 14 days before, and if you then cancel, we refund the unused part of the month you paid for.

We may close Daakiya altogether. If we do, we email you at least 30 days before, and you can export your data until then. A feature we call beta or preview is offered as it is, and may change or go at any time.

Our rights in Daakiya

We own Daakiya: the software, the design, the name, the stamp and everything else we make, and the rights in all of it. These terms let you use the service and give you nothing more. You get no ownership of it.

If you tell us how to make Daakiya better, we may use your idea freely, without paying you and without crediting you.

The site and the service use software and assets made by others under their own licences. They are listed in the third-party notices.

Privacy and security

Our privacy policy says what we collect, why, who else sees it, how long we keep it and how to ask us to delete it.

We use reasonable technical and organizational measures to protect your data. For example, passwords are stored only as one-way hashes, and the secrets of your connections are stored encrypted. No system is perfectly secure, and we can’t promise that yours will never be reached. If we learn that your data was exposed, we tell you without undue delay.

You are responsible for your side: your account, your devices, the keys of your connections and the way you use a form’s public key. The public key identifies a form and is not a secret, so never put a secret in it.

Suspending and closing

By you

You can stop using Daakiya at any time, and delete your organization and your account in the dashboard. Export what you need first, because you can’t restore what you delete. What we keep afterwards, and for how long, is in the privacy policy. Closing an account doesn’t refund what you have already paid.

By us

We may suspend or close an account, or switch off a form or a connection, at once if you break these terms, if what you do puts the service, other customers or other people at risk, if the law or a court or an authority tells us to, or if you don’t pay what you owe. Where it is reasonable and lawful, we tell you why, and we let you put it right first. We don’t have to when the risk is serious.

What happens next

Your access ends. We handle your content as the privacy policy says. The parts of these terms that by their nature go on, such as ownership, what is owed, the limits on our liability, the rules on deleted data and the rules on disputes, go on after the account is closed.

No warranty

Daakiya is provided “as is” and “as available”. As far as the law allows, and apart from the uptime commitment in the service level agreement, we give no warranty of any kind, whether stated or implied. That includes any warranty that Daakiya is of satisfactory quality, fit for a particular purpose, free of errors, secure or uninterrupted, that responses will be delivered, or that it doesn’t infringe anyone’s rights.

We don’t give legal, tax or compliance advice, and using Daakiya doesn’t make you compliant with any law. Some places don’t allow some of these exclusions. There, they apply only as far as the law allows.

Limits on our liability

As far as the law allows, we are not liable for any indirect, incidental, special, consequential or punitive loss, or for lost profit, revenue, business or goodwill, or for lost or corrupted data, however it comes about and even if we were told it might.
As far as the law allows, everything we owe you for everything that relates to Daakiya, taken together, is limited to the larger of what you paid us in the 3 months before the event that gave rise to the claim, and 25 US dollars. For the Free plan and the startup program, which cost nothing, that is 25 US dollars.
A credit under the service level agreement is the only remedy for missing its uptime commitment.
Nothing in these terms limits a liability that the law doesn’t allow to be limited, such as liability for fraud, or for death or personal injury caused by negligence.

These limits are part of the bargain. The price of Daakiya, and the fact that Free and the program cost nothing, reflect them.

If a claim is made against us

You will defend us, and pay what a court or a settlement costs us, including reasonable legal fees, if someone else (a respondent, a regulator, or a person whose rights your content infringes) brings a claim against us that comes from your content or what your forms collect, from your breach of these terms, or from your breach of the law.

We tell you about the claim promptly, and we let you run the defence, with our help at your cost. We may use our own lawyer at our own cost. You may not settle a claim in a way that admits fault on our part, or limits what we may do, without our written agreement.

Changes to these terms

We may change these terms, for example when we add a feature or the law changes. The new text goes on this page with a new “last updated” date. If a change affects what you can do or what you pay, and isn’t only clearer wording, we email the owner of the account at least 14 days before it takes effect. A change that is needed at once for the law or for security may take effect sooner.

If you keep using Daakiya after a change takes effect, you accept it. If you don’t accept it, stop using Daakiya and close your account before then. A change to a plan’s price doesn’t reach you while your subscription is active, as “Plans and payment” says.

Disputes and governing law

These terms, and any dispute about them or about Daakiya, are governed by the laws of India.
Before either of us goes to court, we both try to settle it in good faith. Write to hello@daakiya.app and say what the problem is and what you want. If it isn’t settled within 30 days, either of us may go to court.
The courts at Kanpur, Uttar Pradesh, India, have exclusive jurisdiction over any dispute that isn’t settled. Either of us may still ask any competent court for urgent relief, such as an injunction, to protect our rights.
If you use Daakiya as a consumer, and the law where you live gives you rights that a contract can’t take away, nothing in these terms takes them away.

General

The whole agreement. These terms, the privacy policy, the service level agreement and the plan details on the pricing page are everything we have agreed about Daakiya, and replace anything said or written before. If they disagree, the terms win.
If part of it fails. If a part of these terms is found invalid or can’t be enforced, the rest still applies, and we replace that part with the closest wording that is valid.
If we don’t insist. If we don’t enforce a right straight away, that doesn’t mean we have given it up.
Transfer. You can’t transfer these terms or your account to someone else without our written agreement. We may transfer them to a company that takes over Daakiya, and we will tell you.
Events beyond our control. We are not responsible for a failure that comes from something outside our reasonable control, such as a failure of the internet, of power or of a cloud provider, a strike, a natural disaster, war or an act of government.
Nobody else. Only you and we have rights under these terms. We are independent parties, and nothing here makes us partners, agents or employer and employee.
Language. These terms are in English. If they are translated, the English text is the one that counts.
Notices. We may give you notice by email to the address on your account, or in the dashboard. You give us notice by email to the address below.

Contact

Write to us at hello@daakiya.app. It is the one address for questions about these terms, for notices to us and for everything else. A notice sent anywhere else, or to one person, doesn’t count.

Puzzlers Labs Private Limited, CIN U58201UP2023PTC179875.

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