Keep it short
Each extra question costs you some answers. Start with what you really need.
Template
An NPS survey with the reason attached.
A 0 to 10 score and the reason behind it. Every answer is added to a Google Sheet, and a low score posts to Slack so customer success can follow up.
- The form and the flow, together
- Starts as a paused draft
Why that score
Reliable, but reports could be clearer
Email
maya@puzzlers-labs.com
Likelihood, 0 to 10
Tell customer success about a detractorSlack · #customer-successWill run
Add to the listGoogle Sheets · NPS logWill run
What you get
A form and a flow, already wired up.
Use the template and both land in your account as a paused draft. Change a field or add a step, then switch it on.
FieldsThe data this form accepts
3 fieldsKeyTypeRequired
scoreScaleYes
reasonMulti lineOptional
emailEmailOptional
FlowThe route a request takes
Version 1A request arrivesPOST /submit · 3 fieldsIntake
Tell customer success about a detractorSlack · #customer-successAfter the reply
Add to the listGoogle Sheets · NPS logAfter the reply
Make it yours
Start small, then change what you need.
Change what you like
The template gives you a form and a flow. Add a field or a step, then switch it on.
Send it elsewhere
Swap Slack for email, or add a webhook, if your team works somewhere else.
More templates
The other templates.
Lead Capture FormsTell sales when someone is interestedSupport Ticket FormsFlag the urgent onesOnboarding SurveysWelcome new people and collect what you needEvent RegistrationRegistration without the spreadsheet scrambleJob ApplicationsRésumés routed to the hiring teamCustomer FeedbackHear what worked and what didn’tSales Quote RequestsBudget and timeline up frontInternal RequestsEquipment, access and approvals in one place
Try it on one form.
The free plan doesn’t need a card and never expires.